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| Customer Service |
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| Privacy Policy |
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We at Remedy
Chairs, may collect information such as:
your name, address, email address, phone
number, credit card and PayPal information
to fulfill your order or purchase. We are
committed to protect our customers' personal
information, and do not share with others.
When you contact our customer service department,
you may be asked for your name, address
and phone number to better assist you in
any questions or concerns that you might
have. We are committed to providing appropriate
security controls to protect personal information
we have about you. We reserve the right
to change this Privacy Policy at any time.
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| Security
Policy |
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Remedy Chairs uses Secure Sockets Layer
(SSL) for secure transmissions. SSL applies
encryption between two communicating computer
systems, such as your PC and our corporate
Internet server. When your data is transmitted
over the Internet, it is encrypted or "scrambled"
at the sending end and then decrypted or
"unscrambled" at the receiving
end. We use 128-bit encryption, the highest
level generally available today.
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| Return
Policy |
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Defective/Damaged Items-
It is your responsibility to thoroughly
inspect the item for any defects or damages
caused during shipping. You have 3
business days, from the day you
receive your order, to contact our Customer
Service Department by phone or by email
to make arrangements and we will be more
than happy to exchange the item for you.*
Cancellations-
You have until shipment confirmation
to cancel your order or purchase. Once the
shipment has been confirmed, the cancellation
will be treated as returns. All cancelled
transactions with credit card purchase might
assess additional fees, if the credit card
companies have a fee associated with reversing
charges.*
Returns –
Remedy Chairs has a 30-day satisfaction
guarantee, if for any reason that
you are not satisfy with your purchase,
within 30 days of receipt, we will gladly
arrange for the refund. The item must be
in transit within the 30 day time period
referenced above. Because Remedy Chairs
offer free shipping to all customers, in
a case of return of the merchandise, your
full refund will be the invoice price less
the fees associated with the delivery and
the return of the item.*
*All returns/exchange/cancellation
items are subject to inspection by Remedy
Chairs to ensure that the items are in its
original, “new” condition and
the defective/damages items, are not due
to misuse or unauthorized alterations. All
exchange/refunds are limited to one per
customer. All items must be in its original
packaging with the manual and all accessories.
All items shipped back to us must have an
authorization code to be accepted by our
receiving department. You may contact our
Customer Service Department at 1-866-585-8158
or by email at support@rememdychairs.com
to obtain the code. Remedy Chairs reserve
the right to change this Return Policy at
any time.
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| Shipping
Policy |
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We at Remedy Chairs offer free standard
shipping at no extra cost to you. Once
your purchase is made, your item will
be shipped within 1-2 business days. Depending
on your location, standard shipping usually
takes 2– 7 business days via ground
delivery within the continental 48 states.
We do not ship to PO boxes or APO/FPO.
White Glove service (Onsite Setup) is
available at an additional cost. If you
have any questions please contact our
customer service department.
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| Warranty Policy |
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| Remedy Chairs provides the following
limited warranty for products sold in
the U.S. |
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MASSAGE CHAIRS, WHAT IS COVERED (Purchased After 01/01/2008)-
-3 YEARS LIMITED WARRANTY
-This warranty explicitly covers all parts, labor and framework of the chair.
-This warranty includes parts costs and labor for the first year at no cost to the customer.
-This warranty includes parts costs covered for the 2nd year at no cost to the customer.
-Structural Framework on selected products carries an additional one year of warranty for a total of three years.
-The additional extended warranties includes parts and labor costs covered at no cost to the customer. |
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MASSAGE CHAIRS, WHAT IS NOT COVERED -
-This warranty does not include any shipping expenses incurred.
-This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse.
-The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
-normal wear-and-tear on upholstery.
-improper use on product.
-unauthorized alteration or tempering.
-caused by accidental misuse.
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| About
Us |
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Welcome to
Remedy Chairs! You have come to the right
place for total relaxations. Our mission,
at Remedy Chairs, is to offer the most competitive
price for the most quality massage chairs.
From the basic to the more interactive massage
chairs, we offer a wide selection of massage
chairs to fit you personal budget and needs.
Customer satisfaction is our number one
priority; not only will you be relaxed with
our massage chairs and prices, but also
be most satisfied with our customer service!
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Contact Us |
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Remedy
Chairs
Phone: 916-760-8128
Fax: 916-760-7219
Toll Free: 1-866-585-8158
8372 Tiogawoods Dr
Suite 180
Sacramento, CA 95828
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Email sales@remedychairs.com
support@remedychairs.com
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| Remedy Chairs customer
service support are available M-F, 9am-6pm
(PST). |
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| FAQs |
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What
makes your massage chairs so unique
?
Our massage chairs offers
a wide selection of chairs from your common
massage chairs to the ones with body scans
and MP3 players at an affordable price.
What are the benefits
of having a massage chair ?
A massage chair emulates the
motion and technique of a massage therapist
by tapping, rolling and kneading on the
back. With air massage, air bags inflate
and deflate simulating the rolling and pressing
of the hands on the feet, calves and thigh.
A Remedy Massage Chair will improve blood
circulation and relieves stress and tensions
on the muscles.
Which region does
Remedy Chairs accept orders ?
We accept orders worldwide
but we only offer free standard ground shipping
to the 48 states of the continental US.
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Is there any warranty on your massage chairs
?
See warranty
policy.
How much does shipping cost
? And will they
help me bring it in the house ?
Free standard ground shipping
at no additional cost to you. Addition fees
are added on special deliveries.
See shipping
policies for more details.
How is the chair shipped
and how long does it take ?
Standard ground delivery takes
around 5-10 business days.
How do I return my
chair if I am not satisfied with its performance
?
See return policies.
Where are you located
?
We are located on: 2741 Fruitridge
Rd. Ste 3 Sacramento CA 95820.
Do you price match
?
We will definitely match the
prices if the products are the same and
sold online only.
Why should we buy
from you ?
Not only our customer service
is our number one priority, we also offer
the lowest price around for great quality
products.
How do I know which
chair is best for me?
See our
comparison chart
Is there any maintenance
needed for the chairs
?
See the instruction manuals
Where can I get the
manuals for the chairs ?
See the instruction
manuals
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